Non-engineers made up about 80% of early adopters in Uber’s ChatGPT Work pilot, according to Sumanth Sukumar, the company’s vice president of engineering. Finance, operations and product teams were among the participants, putting everyday business workflows at the center of the experiment.
Uber is now expanding that 1,000-person pilot to its entire global workforce. Its October 22, 2026 announcement says ChatGPT Work will become available to more than 30,000 employees, supported by an internal AI skills library, approved integrations and dedicated training.
For businesses considering a similar deployment, that support plan offers more guidance than the employee count. Uber has described how it intends to help people use the technology, though it has yet to publish the spending or measured productivity results needed to judge the business case.
The Pilot Tested Work Outside Engineering
Uber’s reported pilot uses were specific: analyzing operational data to identify trends and develop recommendations, localizing training materials for different markets and languages, and building personalized interactive dashboards.
Those examples suggest that a workplace-agent pilot needn’t revolve around software development. Each also calls for a different evaluation. An operational analysis needs defensible conclusions; localized training needs accurate language and meaning; a dashboard needs reliable data and useful functionality. Grouping all three under “AI usage” would obscure whether employees received usable work.
The 80% figure describes the composition of Uber’s early adopters, not the share of all non-engineering employees using the tool or their success rate. It supports recruiting business functions into a pilot, but does not establish that non-engineers gained more than engineers.
Software engineering teams will continue using Codex, the company says. ChatGPT Work will sit alongside that developer tooling as part of a wider toolkit, without replacing every specialized application.
Uber Is Expanding Support Alongside Access
Uber describes ChatGPT Work as an agent operating within ChatGPT Enterprise, designed to handle complex, multi-step tasks. Its announcement lists connections with Google Drive, Gmail, Google Calendar and Slack, with potential uses including information research, meeting briefs, presentations, data analysis and workflows across applications.
