Zeniteq app support
For help with Zeniteq on iPhone or iPad, email jimclydegm@gmail.com. Include your app version (Account → Help and legal), device, iOS/iPadOS version, and steps to reproduce the problem. Never send passwords, sign-in codes or authentication tokens. Remove private information from screenshots.
Accounts and sign-in
You can read public articles without signing in. Account lets you sign in with email/password or an enabled social provider. Forgot password sends a recovery email; finish the reset on the website, then return to the app. Check your inbox and spam folder for verification and recovery messages.
Downloads and reading
Use Download story in the reader, then open Library → Downloads without a connection. Downloads include text and available images; external links and narration require internet access. Signing out clears account downloads and local history. Reading appearance changes font, size and spacing. Browse or Account → Appearance selects System, Light or Dark.
Audio and notifications
Listen to story appears when current narration is available. Check your connection and audio output if playback stops. Notifications are optional: sign in, open Account → Notifications, and explicitly enable them. Check the app and iOS notification settings if alerts are unavailable. Remote delivery requires a physical device; the simulator cannot complete the app's delivery check.
Comments and safety
Comments require a verified account and enter moderation before publication. Comment actions offer Report and Block. Account → Blocked users manages your blocked list. Email support for safety concerns with the article link and relevant details.
Privacy and account deletion
Account → Delete account starts deletion and provides a status receipt. If the request needs review, contact support with its request ID. Read our Privacy Policy and Terms of Use for data practices and retention details.